contact_mail Get in Touch

email

Email

usamega125@gmail.com

phone

Phone

+91 8134958144

location_on

Address

house number 185 , Assam , Silchar , india

edit Send Message

access_time Contact Guidelines - Complete Details

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When & How to Call?

Best Time to Call:

  • Monday - Saturday: 10:00 AM to 6:00 PM (Business Hours)
  • Sunday: Emergency cases only - 12:00 PM to 4:00 PM
  • Lunch Break: 1:30 PM to 2:30 PM (avoid calling)

Before You Call:

  • Keep your Order Number ready (if order related)
  • Remember your registered mobile number
  • Prepare notes to clearly explain your problem
  • Keep pen and paper handy to note down details

Call is Best For:

Urgent Issues Order Problems Payment Failures Delivery Issues Account Locked

Average Response Time: Instant (connect in 2-5 minutes)

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When & How to Message/Chat?

Availability:

  • 24/7: You can send messages anytime
  • Reply Time: Usually within 2-4 hours (during business hours)
  • Night Messages: Messages sent after 9:00 PM will be replied next morning

How to Write Effective Messages:

  • Keep subject clear: Be specific like "Order #12345 - Delivery Issue"
  • Provide details: When it happened, what is the problem, what you expect
  • Attach screenshots: Photos of error messages or issues
  • Keep it short and clear: But include all important information

Message is Best For:

General Queries Product Questions Feedback/Suggestions Price Inquiries Non-Urgent Issues

Average Response Time: 2-4 hours

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When & How to Email?

Best Time:

  • Business Hours: 9:00 AM to 7:00 PM
  • Response Time: Guaranteed reply within 24 hours
  • Weekend Emails: Will be replied on Monday

Email Format:

  • Subject Line: Clear and specific - "[Order #12345] Return Request"
  • Body: Professional but friendly tone
  • Attachments: Include invoices, screenshots, photos
  • Contact Info: Provide your phone number and alternate email

Email is Best For:

Average Response Time: 24 hours

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Priority Levels - How Urgent is Your Issue?

Critical (Immediate Response)

Payment deducted but order not confirmed | Account hacked | Fraud activity

Action: Call immediately!

High (2-4 Hours Response)

Wrong item received | Damaged product | Delivery delay (urgent)

Action: Call or message us

Medium (24 Hours Response)

Return request | Refund status | Product inquiry | General complaints

Action: Message or email us

Low (48-72 Hours Response)

Feedback | Suggestions | General questions | Future order inquiries

Action: Email us

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Pro Tips - Get Faster Response

1

Always Keep Order Number Ready: Mention order number in every communication - your issue will be resolved faster!

2

Choose the Right Channel: Urgent? → Call | General query? → Message | Detailed issue? → Email

3

Contact During Business Hours: Call between 10 AM - 6 PM for instant solution!

4

Provide Clear Information: Explain problem step-by-step, attach screenshots

5

Follow Up: If no reply in 24 hours, contact again with reference number

6

Be Polite: Respectful communication gets you priority response

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Weekend & Holiday Schedule

Closed Days:

  • Sunday: Limited support (Emergency only via Call)
  • National Holidays: Email support only (48 hours response)

Tip: Non-urgent messages sent on weekend will be replied on Monday

Quick Reference Chart

Issue Type Best Method Response Time
Payment Problem Call Instant
Order Tracking Message 2-4 hours
Return/Refund Email 24 hours
Product Inquiry Message 2-4 hours
Business Partnership Email 24-48 hours